The role of Quality in an organization transcends the manufacturing floor.  Quality Improvement programs should span all functions, departments and industries. Implementation strategies developed in manufacturing environments are applicable to the Service Sector and provide significant opportunities for increased customer satisfaction.  Cypress Group develops a Quality strategy based upon the unique culture of your organization.  We capitalize on the strengths of the enterprise and the people who make it successful. 

Change Management is an important element of any implementation because uncontrolled change is threatening to individuals and disruptive to the organization.  Quality Improvement changes culture, roles, and responsibilities within an organization.  Managing that change requires a high degree of Executive Team participation, visibility, and involvement.  Our Quality Improvement implementation strategies focus heavily on Change Management and People.  Employee Involvement is an important part of the projects we design.  By understanding what will be involved in the process, the concepts, knowledge, vocabulary, intent, and anticipated result, executive management can create unity of purpose and dedication to accomplishment.

Quality Management System registration is a method to assure your customers that your design, service, and manufacturing processes provide reliable, repeatable results and customer satisfaction.  Our staff has been trained in ISO 9000 and AS 9100 requirements and are qualified Quality Management System Assessors.  We can assist you in using these Internationally recognized standards to develop a Quality Management System suitable for your organization.

We will develop a Training Assessment to evaluate existing skills sets, create a training control process, and the basis for a corporate training plan.  

Quality Improvement is not a departmental program.  Throughout all phases of the Cypress Group Quality Improvement process, communication is a major theme.  There is limited improvement until there is clear and effective communication between all functional areas.  Our education develops consistent vocabulary and opens communication channels within the enterprise.  They go beyond lectures to include working sessions designed to give a deeper understanding of Quality Improvement principles by applying them.  Our goal is to give your team the skills and assistance that will make them self sufficient when the implementation is complete.